privacy policy

SENDESIGN is committed to protecting the privacy and personal data of our clients, partners and users. This policy explains how we collect, use, store and protect your information when you visit and use the SENDESIGN website and services.

1. Information we collect

We may collect the following types of information:

– Personal information: full name, phone number, email address, contact address, job title and company details.

– Project information: consultation requests, design and construction needs, and estimated budget.

– Technical information: cookies, IP address, device type, browser and interaction data on the website.

2. How we use your information

The information we collect is used to:

– Provide consultation, quotations and the delivery of design and construction projects.

– Improve the user experience on our website.

– Send recommendations, news, events and marketing content (with your consent).

– Comply with our legal obligations.

3. Information security

SENDESIGN applies the technical and organisational measures necessary to protect your data and prevent unauthorised access, loss or disclosure.

We do not sell, trade or share personal data with third parties except with your consent or where required by law.

4. Your rights

You have the right to:

– Access, correct or request the deletion of your personal data.

– Opt out of marketing emails and promotional communications.

– Be clearly informed about how we process your data.

5. Cookies & tracking technologies

Cookies are small data files stored in your browser when you visit the website. SENDESIGN uses cookies and similar technologies in the three groups below.

5.1. Essential cookies (always on)

Keep the website working and remember your cookie choice. They are not used for tracking or advertising.

– sd_consent: stores your cookie choice. Duration: 180 days.

5.2. Analytics cookies (only with your consent)

Help us understand how visitors use the website so we can improve its content and experience.

– Google Analytics (_ga, _ga_<id>): visits, pages viewed, device and region. Duration: up to 2 years.

5.3. Advertising cookies (only with your consent)

Help us measure and personalise SENDESIGN’s advertising campaigns.

– Google Ads (_gcl_au): records conversions from Google ads. Duration: 90 days.

– Meta Pixel / Facebook (_fbp): measures advertising on Facebook and Instagram. Duration: 90 days.

5.4. Your choices

On your first visit, the website asks you to Accept, Decline or Customise each group of cookies. No analytics or advertising tools are loaded before you consent. Your choice is remembered for 180 days.

You can change your choice at any time via Cookie settings at the bottom of the page. You can also delete or block cookies in your browser settings; some features of the website may then not work fully.

5.5. Third parties

Data from analytics and advertising cookies is processed by Google LLC and Meta Platforms, Inc., and may be stored on servers outside Vietnam under their own privacy policies. SENDESIGN does not sell personal data to third parties.